Information
Carmine D-Services, Unipessoal, Lda., with registered office at Rua das Cabanas, no. 1, lot 2, office A, 4700-048, Braga, carries out credit intermediation activities under the provisions of subparagraph a) of paragraph 1 of article 5 of Annex I referred to in article 1 of Decree-Law no. 81-C/2017, of 17 July (RJIC) and in accordance with the requirements established in the said legal instrument. This information is provided to comply with the provisions of articles 53 and 54 thereof.
Credit Intermediary Category, Supervision and Registration:
Carmine D-Services, Unipessoal, Lda. carries out credit intermediation activities in the category of ancillary credit intermediary, is subject to the supervision of Banco de Portugal and is registered with this entity under registration number007659, as information available for consultation on the Banco de Portugal website at https://www.bportugal.pt/intermediariocreditofar/carmine-d-services-unipessoal-lda
Identification of the Lender with which Carmine D-Services, Unipessoal, Lda. has a Binding Agreement:
Carmine D-Services, Unipessoal, Lda. carries out credit intermediation activities on an exclusive basis and has a binding agreement with Santander Consumer Finance S.A. - Branch in Portugal, with registered office at Rua das Cabanas, no. 1, lot 2 – Office A, 4700-048, Braga, registered with the Commercial Registry Office of Lisbon under the single registration and tax identification number 980 719 950, registered with Banco de Portugal under number 73 and subject to its supervision, as information available for consultation on the Banco de Portugal website athttps://www.bportugal.pt/entidadeautorizada/santander-consumer-finance-sa-sucursal-em-portugal-0.
Carmine D-Services, Unipessoal, Lda. grants credit on behalf of the credit institution with which it maintains a binding agreement and is authorised to provide credit intermediation services in relation to consumer credit agreements.
Credit Intermediation Services:
Within the scope of its activities as a credit intermediary, Carmine D-Services, Unipessoal, Lda. is authorised to provide the following credit intermediation services:
Presenting or proposing credit agreements to consumers;
Civil Liability Insurance:
The civil liability for Carmine D-Services, Unipessoal, Lda.'s credit intermediation activities is covered by insurance policy number 2539115, entered into with Hiscox, S.A. - Branch in Portugal, valid from 4 October 2024 until 8 October 2025.
Service Costs and Remuneration:
Carmine D-Services, Unipessoal, Lda. is prohibited from receiving or delivering any amounts related to the formation, execution and early fulfilment of credit agreements, under the terms of article 46 of Decree-Law no. 81-C/2017.
The Credit Intermediation services provided by Carmine D-Services, Unipessoal, Lda. are free of charge for its customers.
Contacts for Credit Intermediation Services:
For matters related to credit intermediation activities, Carmine D-Services, Unipessoal, Lda. can be contacted via the email address geral@pdcdigital.pt.
Complaints:
Complaints related to the credit intermediation service may be submitted to the following contacts:
Carmine D-Services, Unipessoal, Lda.: by written letter sent to Rua das Cabanas, no. 1, lot 2 – Office A, 4700-048 Braga, addressed to the Customer Ombudsman; or by email sent to provedoriacarmine@santanderconsumer.pt;
Electronic Complaints Book: using the internet address www.livroreclamacoes.pt;
Banco de Portugal: in person, in writing, at Banco de Portugal; by completing the complaint form available on the banking customer portal at https://clientebancario.bportugal.pt/formulario-nova-reclamacao or by letter sent to P.O. Box 2240, 1106-001, Lisbon.
Alternative Dispute Resolution:
Carmine D-Services, Unipessoal, Lda. has joined alternative dispute resolution mechanisms. Therefore, in the event of a dispute, the customer may resort to one of the following entities:
CNIACC - National Centre for Information and Arbitration of Consumer Disputes
Website: https://www.cniacc.pt
Address: Rua D. Afonso Henriques, 1, 4700-030 Braga
Tel.: 253 619 107
Email: geral@cniacc.ptCIAB – National Centre for Information and Arbitration of Consumer Disputes
Website: http://www.ciab.pt
Address: Av. D. Afonso Henriques, 1, 4700-030 Braga
Tel.: 253 617 604
Email: geral@ciab.pt